Shipping policy
Once you place an order on Five Acre Farm, we will promptly reach out to express our gratitude for your purchase and address any inquiries you may have. Our team will also review your order with you to ensure that you have selected the right equipment for your specific needs.
Order Process
Our order process includes a handling or production time in addition to the transit time. Delivery time = handling time + transit time.
Handling Time
All the products undergo a production process, so there will be a handling time of 10-14 business days from Monday to Friday.
Transit Time
Transit times will vary based on the different brands. When viewing the individual product, please see the "Shipping" tab for more information on when the products will be shipped. On average, our shipping providers take 1-3 business days, from Monday to Friday, to deliver the order. It's an estimate, so there might be a delay or the product might arrive earlier.
Shipping Providers
We primarily use USPS for our deliveries. However, we reserve the right to use other carrier services as required to ensure efficient delivery. After an order ships, the shipping carrier will contact customers to coordinate the delivery schedule.
Once an order has been processed and shipped, it's important to note that the shipping address cannot be altered.
Customer Shipping Cost
$12 for shipping on half a dozen.
$17 for shipping on a whole dozen or more.
Shipping rates are combined for multiple orders.
Damages and shipping issues
Five Acre Farm, we are committed to providing our customers with a superior buying experience. We offer free crating to safeguard your equipment during transit, thus eliminating any concerns regarding damage.
Customers are not held accountable for any damage to their orders. Please make your purchase with confidence, knowing that we will ensure you receive the correct equipment that is brand new and in perfect condition.
Cancellation
If an order is canceled or a delivery is refused after the order is in transit, it will be considered a "return request" and subject to the fees outlined in our return policy.
We kindly ask that you refrain from scheduling the installation of your equipment until you have received and thoroughly inspected it. Five Acre Farm cannot be held responsible for any costs associated with pre-scheduled appointments that are missed due to shipping delays or damages.
If you need any help, contact us.
Phone number: 815-312-8600
Email: kyfiveacrefarm@gmail.com
Physical address: 4604 Pendergrass Ln, Paducah KY 42001, United States